Hi, my name is

Vinoo Palayoor

Technology Leader & Product Architect

I'm a product leader and architect who loves to teach, mentor teams, and share my knowledge.

I’ve always had a passion for technology - building computers from the motherboard up, running networking cables through my apartment, and eventually finding my purpose in product development and architecture. I’ve enjoyed every moment and find joy collaborating on the latest tech with talented business leaders.

I believe IT is the connective tissue in an organization. Systems and product development inherently bring teams together and my job is to make sure we can understand each other - enabling us to deliver our intended outcome.

About Me

I have 20+ years working in the IT field - starting in Retail technology and Store Systems at Staples, before transitioning into Insurance, where I served as an Enterprise Architect across all lines of business at The Hanover Insurance Group.

My solution architectures leverage cloud-first, cloud native designs supported by nearly a decade of experience with the AWS platform.

Currently, I’m at BJs Wholesale Club where I partner with business leaders and Engineering teams to build digital products and experiences for our loyal base of 8 million members. My team and I work at the intersection of Membership, Marketing, and Data, driving highly personalized experiences for our Members.

We are bullish on the promise of AI to innovate new products and services - we infuse this into how we build and operate.

What I'm working on:
  • Customer Data Platforms (CDP)
  • Salesforce B2B Commerce
  • Adobe Marketing Tech
  • AWS Data Platforms & Services
  • Data Analytics & Strategy
  • Gen-AI Frameworks & Tools
  • Coaching, mentoring and leading a team of product leaders and architects

Experience

Senior Director Membership, Marketing and B2B Systems - BJs Wholesale Club
Jan 2017 - present

I drive delivery of multiple initiatives at BJs Wholesale in Marlborough, MA. With over 240 clubs, and growing B2C and B2B Digital businesses, I am at the forefront of driving large-scale technical programs and projects in Data analytics, Membership, Marketing, Digital and B2B Sales Operations.

  • Lead Architect and platform owner for B2B Salesforce Commerce and Order Management Program
  • Product and platform ownership for Adobe Martech stack driving engagement with BJs 7M+ Members
  • Data Analytics and Engineering projects on integrating marketing solutions with AWS Data services
Senior Enterprise Architect - Hanover Insurance
Sep 2007 - Dec 2017

Designed and implemented large scale highly integrated insurance platforms including Guidewire Claims and Billing, Agent Commissions, Underwriting platforms, and policy management service capabilities. Provided technical leadership to several corporate functions including Office of General Counsel, Financial Systems/Reporting and Claims.

  • Enterprise Platform Architect - DevOps (2016-2017)
  • Enterprise Architect - Hanover Specialty Lines and Emerging Business (2014-2016)
  • Enterprise Architect - Corporate Systems (2011-2014)
  • Enterprise Architect - Personal Lines (2008-2011)
  • Solutions Architect & Technical Lead (2006-2008)
Senior Integrations Architect - Staples
2000-2006

Senior Systems engineer that worked on new POS rollout for over 1200 Staples stores. Created the messaging backbone at Staples leveraging IBM WebSphere MQ that would be leveraged across the company including first deployment of Staples.com.

  • Store Systems and POS rollout
  • Staples.com order management lead architect
  • Integration architect responsible for implementing the first PIM at Staples

Achievements, Articles and Side Projects

12X AWS Certified Pro
Passed all AWS Professional certifications including the Data Analytics, Machine Learning, Advanced Networking, Security, and SAP Specialty exams.
Transitioning to Product Leader
Reflections on transitioning from a highly technical role to Product leader
R in AWS Series
Migrating a Marketing R-based Solution to the Cloud - A Journey to Serverless, Event Driven Architecture in AWS

Get in Touch

Mail me